Skip to Content

Terms & Conditions

Integrity Interlock LLC - Published 11/8/2024


Client Responsibilities and Payment Schedule

By accepting these Terms & Conditions, the Client acknowledges their responsibility to routinely check the Client Portal for updates, account information, and charges related to their Agreement with Integrity Interlock LLC (“Service Provider”). The Client must create and maintain an account in the Client Portal, accessible at integrityinterlock.odoo.com, to access these details. The Client is responsible for keeping track of this information and ensuring any required actions are taken promptly.

The Client authorizes the Service Provider to charge the Account or tokened payment method on file for recurring payments according to the following cycle: The initial payment will be required after acceptance of these Terms, and the second recurring payment will be charged to the payment method on file two weeks after the initial payment is received. All charges thereafter will be automatically charged bi-weekly. This biweekly cycle will continue until the interlock system is returned to Integrity Interlock LLC, as specified in the Service Agreement.

Authorization for Charges and Acceptance of Fees

The Client authorizes the Service Provider to charge the Account or tokened payment method on file for all sums owed under this Agreement, including the newly introduced Administrative Fee applicable solely to automated tokened payments. The Client agrees to the recurring fees and charges set forth in the “SCHEDULE OF FEES & PROMOTIONS” table below.

The Client agrees to provide confirmed notice of any changes to the Account information on file no later than 15 days before the next billing date. Confirmed notice may be provided via email, text message, or recorded phone conversation with the Service Provider. The Client certifies that they are an authorized user of the Account on file and agrees not to dispute scheduled fee, rental, or Theft Protection Plan payments, including the Administrative Fee, with the Account provider, provided such transactions align with the fees and services outlined in these Terms & Conditions and the Service Agreement. The Client agrees to ensure that all payments owed are made in good funds and are paid when due. If any charge or payment authorized by this Agreement fails, the Client remains liable for the corresponding amount and must remit such payment immediately.

If the Client fails to update and pay their balance within 7 days of a payment failure, the interlock device will enter early service recall mode. This mode will require the device to be serviced at a Service Provider shop within 7 days of being triggered. Failure to do so will result in a system lockout, rendering the vehicle unusable until the device is serviced, and outstanding balances are cleared.

The Client agrees to maintain a valid Account and active payment method on file with the Service Provider throughout the term of this Agreement. A valid and active payment card must remain on file until the interlock system is returned to Integrity Interlock LLC, as specified in the Service Agreement. Failure to maintain a valid card on file may lead to service interruptions or additional fees as indicated in the Service Agreement.

If the payment card on file becomes invalid or expires, the Client agrees to update the payment method promptly to avoid service disruption. Automated payments, including those subject to the Administrative Fee, will continue to be processed in accordance with the agreed terms until the interlock system is returned to Integrity Interlock LLC and all outstanding balances are cleared. For details on fee amounts, penalties, and conditions for canceling or modifying automated payments, please refer to both the Service Agreement and the “SCHEDULE OF FEES & PROMOTIONS” table below.

The Client understands that Regular, LCI-777 Rental, Theft Protection Plan and the Administrative Fee are not refundable. Partial refunds are available when the amount paid for in advance is one year or more. The Client agrees to our refund policy and understands our bi-weekly billing is offered as a way of offering flexible billing. If The Client has the device removed within the first two-week billing cycle, the remaining two weeks in the month (4 weeks is 1 month) will be billed along with other service charges outlined in the Service Agreement in order for the device to removed.

These Terms & Conditions do not replace or supersede any part of the Service Agreement. Which is a separate document that the Client must agree to by signing it before the system is installed in their vehicle. The Service Agreement governs all aspects of automated payments and any associated obligations with the Service Provider, Integrity Interlock LLC. 

Refund Policy

Refund Policy for Canceled Installations: In the event an installation is cancelled, we will only refund rental days if you have paid more than 2 weeks. When we do refund the rental days, it will only be for the days past 2 weeks of time. This is because when an installation is cancelled, we still have time invested in sending you all required documents and items, scheduling you, and adding you into our system.

Refund Policy for Services: Since we're a service-based business, we don't offer refunds on services that have already been performed.

Refund Policy for Rental Days: Rental days are only refundable for the following months the device is still installed on the vehicle. When your rental days go into the following month, even by just a few days, we still must collect for the full month since the device manufacturer still charges us all associated costs for the full month.

Installation Cancellations

Installation appointments take quite a bit of our day, usually about 2 hours or more. Because of this, we have a policy where you can only reschedule with short notice (under 24 hours) using the same rental billing cycle that you paid to book the appointment once. This is because, with such short notice, you don't allow us enough time to fill our schedule with the empty spot you just created with your last minute rescheduling. 

Note: If you reschedule more than once within 24 hours, you will need to pay another rental billing cycle of at least 2 weeks to confirm the new appointment.

Late Payment Policy and Account Management


  1. Late Fee for Failed Payments
    If the Client's payment method fails, the Service Provider will notify the Client via email at least 48 hours in advance of any automated payment attempts. After 48 hours of a declined or failed payment, a $30.00 late fee will be automatically applied to the account upon a second failed payment attempt. This fee will be billed directly to the Client's account and is non-negotiable.
  2. Payment Adjustment After Recurring Failures
    If the Client experiences two (2) failed automated payments within an eight (8) week period, the Service Provider reserves the right, at its sole discretion, to require the Client to transition to a payment schedule of every four (4) weeks or every eight (8) weeks, rather than the standard bi-weekly billing cycle.
  3. Lockout Mode for Outstanding Balances
    If a payment remains uncollected for seven (7) days past the due date, the interlock device will enter Lockout Mode. In this mode, the Client will be required to:
      • Obtain a code from the Service Provider to clear the Lockout Mode after full payment of the outstanding balance is made.
      • Please note that Lockout Mode will immediately render the vehicle and device unusable.
    • Client Communication and Responsibilities
      It is the Client’s responsibility to ensure their payment method on file remains active and up-to-date. Regular communication with the Service Provider is essential to avoid service disruptions or fees. Notifications of failed payments or pending charges will be sent via email, and it is the Client’s duty to monitor these communications.

    SCHEDULE OF FEES & PROMOTIONS​

    		PRICE (CHARGES MAY BE SUBJECT TO STATE & COUNTY SALES TAX)

    Automated Payment Late Fee

    $30.00 - Only charged when the failed automated payment isn't corrected within 72 hours

    Regular LCI-777 Rental

    $54.12 (every 2 weeks) / $108.24 (every 4 weeks)  / $216.48 (every 8 weeks)

    Bi-weekly Theft Protection Plan

    $5.00 (every 2 weeks) / $10.00 (every 4 weeks) / $20.00 (every 8 weeks)

    Administrative Fee

    $2.63 (every 2 weeks)  / $5.26 (every 4 weeks) / $10.52 (every 8 weeks)

    Last-Minute Installation Rescheduling Fee

    $61.75 - Only charged when you don't give us 48 hours notice to reschedule an installation. This is because we had 2 hours or more of our shop day blocked out for you, and there's no guarantee we will fill that empty slot with such a short notice.